Some of the practical things we do to achieve this are:
We employ more registered nurses than most other aged care providers so your care can be planned and monitored by the most qualified people. As a not-for-profit provider we do not have to return a dividend to shareholders; instead we choose to reinvest in our services.
We are the first aged care provider to have Silver Memories nostalgia radio at every one of our services. This is a unique Australian radio station dedicated to playing the music from the youth and early adulthood of today’s aged care residents.
We have chaplains on our staff so you’ll have easy access to support from a chaplain if you wish.
We’ll work with you to identify your existing interests as well as any new interests that you may want to pursue, then we’ll endeavour to provide opportunities for you to pursue those interests.
We’ll pay attention to what you tell us is important to you, and do our best to provide this.
Our review system has been built to provide an objective feedback tool where consumers and providers of aged care can respectfully share their thoughts and experiences.
Reviews are most valuable when they are honest and unbiased
They should be from personal experience
Please do not post any personal information.
Any form of discrimination, spam, web links or advertising will be removed.
Any review that violates our review policies will NOT be published.
Reviewing an aged care provider is a great way to share your thoughts. But please follow the policies listed below when writing a review.
We will remove content that violates any of the policies listed below:
Conflict of interest: Reviews are most valuable when they are honest and unbiased. Please do not review your own aged care service or that of a competitor.
Off-topic reviews: Do not post reviews based on a third party experience, they must be your own. Our reviews are not a forum for general political or social commentary or personal rants.
Impersonation: Do not post reviews on behalf of other people or misrepresent your identity or connection with the aged care provider you are reviewing.
Language: Do not use offensive, profane, or obscene language. We will remove reviews that represent personal attacks.
Personal and confidential information: Do not post reviews that contain the personal and confidential information of another person.
Spam Content: Please no spam. Reviews should be a genuine reflection of your experience with an aged care provider. Do not include promotional content or advertising in any form. Duplicate material will not be accepted.
Telephone Numbers and Web Links: To prevent adverts and spam, we do not permit phone numbers or web links.
Hate Speech: We do not allow reviews that advocate against people based on their ethnic origin, religion, gender, disability, sexual orientation or age.
Aged Care Reviews is not a complaints system. Reviews must be fair and reasonable. Any defamatory statements reflecting a personal experience that has not yet been taken up with the respective provider will not be accepted. If you have a personal complaint to make about an aged care facility we encourage you to contact your provider directly using the details provided on their listing. Alternatively you can submit a complaint via the Government’s Aged Care Complaints Scheme.
