Benetas appoints new General Manager of Quality, Outcomes and Research

on the Monday, July 8, 2019

Leading Victorian aged care provider, Benetas has established a dedicated Quality, Outcomes and Research business division, to be headed up by Dr Catherine Joyce.  The move brings together the Quality and Research teams, to provide a more streamlined approach to quality with a strong focus on positive client outcomes.

Dr Joyce has been with Benetas for two and a half years, previously in the role of Research and Innovation Manager in which she led a number of significant research projects. She is leading the evaluation of Benetas’ Best Life Model of Care, an updated approach to residential aged care, which focuses on personalized care and greater choice for residents.

Having worked in a range of research and policy roles in her career, in the academic, government, and not-for-profit sectors, she has had a consistent focus on linking research with policy and practice.

Dr Joyce says she is eager to continue this work in her leadership role of Benetas’ newest division and to join the Benetas Executive Team to build on her already significant contribution to Benetas.

“I’m very much looking forward to the opportunity to progress the work on continuous improvement of the services we offer older Victorians through evidence-informed, person-centred, best practice care,” she said.

“Delivering positive outcomes for all Benetas clients is our primary focus”.

The new business division will take a more proactive approach with a strong focus on continuous improvement. It will improve Benetas’ focus on clinical policy and practice, as well as strengthening the cycle of data collection, analysis, corrective actions, and reporting.

The benefits of creating a new business division were overwhelming, said Benetas CEO Sandra Hills OAM.

“In the development of our Next Generation Five Year Strategic Plan, it has been identified that putting the customer at the centre of what we do, and the crucial link to staff experience and quality outcomes are all interdependent,” she said.

“Quality, Outcomes and Research will provide more independent and transparent processes as we prepare for the future at Benetas.

“I couldn’t think of anyone better suited to the role than Catherine, who will undoubtedly lead her team and the business, to success in this area.”

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