How Do I Apply for a Home Care Package?

Anyone who has had to begin researching aged care options understands that the My Aged Care system can be incredibly complex to navigate. Aged care provider Benetas has created this handy step-by-step guide that will make the process of accessing a Home Care Package a little clearer for you.

1. Where do I apply for a home care package?

My Aged Care is your gateway to obtaining Australian Government funding for support at home known as a ‘home care package. These packages are designed to enable you or your loved one to stay comfortable and safe at home for longer.

2. How do I apply for a home care package?

To apply for a home care package you will first need to register, by contacting My Aged Care on 1800 200 422. We suggest you register at your earliest opportunity in preparation for support when you need it.

3. You’ve registered, what’s next?

After you’ve registered, My Aged Care will arrange for a trained assessor to visit you in your home and discuss your need for support.

4. What can I do to prepare?

You can begin to explore service and provider options in your local area by:

• Using online directories like Aged Care Online to search for aged care & home care services in your area
• Chatting to family or friends in your social group
• Googling providers in your area
• Talking to your doctor or other medical professionals

You may wish to access the My Aged Care fee estimator tool to estimate your government funding. Whilst you wait, privately funded in-home support is available with providers like Benetas.

5. How do I know I’m on the national waiting list?

You will receive a letter from My Aged Care which states the home care package level you are eligible for and your priority level. Congratulations, you are now on the government managed national waiting list! The waiting period will depend on the priority level assigned to you. Please note: If the letter states you aren’t currently eligible for a home care package, you are still able to make another application if your circumstances change.

You can remain assured, privately funded in-home support is always available at your request through providers like Benetas.

6. What’s next?

You will receive a second letter indicating your home care package is 90 days away. When you receive this letter you should complete a formal income assessment, and meet with your Benetas representative to discuss home support services suitable for you. If you no longer have need for your home care package, please advise My Aged Care.

7. When will I know my package is available?

You will receive a third letter advising your package is available, and it’s time to choose a service provider. We encourage you to choose your provider within the governments allocated 56 days to ensure your application does not go to the back of the waiting list. If you are having trouble choosing, service providers such as Benetas can fast-track your agreement or you can apply for a 28 day extension through My Aged Care.

For free support and advice call Benetas on 1300 23 63 82.

If you are thinking about home care, please also get some advice from a doctor, or other medical professional.