GENERAL
Arlington Aged Care Facility (ACF) is located in Thornbury, an inner northern suburb, known for its diverse, multi-cultural community. Environmental amenities include:
- excellent public transport access (Tram No 86);
- medical centres, hospitals and pharmacy in close proximity;
- community venues accessible to residents and their families through our activity program, eg Darebin Arts and Entertainment Centre, RSL Club, mobile library, parks & gardens for BBQ and picnics; and
- shops, restaurants and coffee shops in walking distance.
The Directors of TriMor Aged Services Pty Ltd operate Arlington ACF as a ‘boutique’ style nursing home offering care & services of excellence in a comfortable, visually appealing, and safe environment for thirty (30) high care residents. These services are provided by qualified, dedicated and committed staff with a focus on respect for residents’ rights, responsibilities, choices and decisions, who are supported by an effective management system and appropriate level of resources.
Residents’ and family members’ involvement and input is actively encouraged through a variety of avenues, including regular consultative and general meetings, satisfaction surveys, and our comments, suggestions & complaints system. The Directors also welcome residents or family members to discuss any concerns with them directly. This ensures that residents’ decisions in all aspects of their care, the services they receive, and their lifestyle choices are actively solicited, respected and implemented.
The Managing Director (Niq Morcos) and Executive Director of Nursing (Morgaine Williams) provide effective management of the facility. Both Directors are uniquely qualified to manage a residential aged care facility.
The Executive Director of Nursing is a Registered Nurse Division 1, holds tertiary qualifications in Advanced Nursing (Bachelor) and Community Health Nursing (Diploma), and is a Fellow of the Royal College of Nursing.
The Managing Director holds tertiary qualifications in Business and Human Services Management.
Both Directors are Registered Aged Care Quality Assessors, members of the Commonwealth Panels of Advisers and Administrators, and have provided accreditation & management consultancy services to the residential aged care industry since 1997.
Arlington ACF was accredited for a further three (3) years in December 2009. The Accreditation Report is available on the website of the Aged Care Standards & Accreditation Agency, or the Directors.
ACCOMMODATION
Arlington ACF offers the following personal and public spaces:
- fourteen (14) single rooms, two (2) with their own en-suite, twelve (12) with shared en-suites;
- eight (8) very large twin rooms with en-suite;
- rooms are furnished with an electric high/low, or low/low bed, bedside table, wardrobe, comfortable chair(s). timber blinds and drapes on all windows, privacy curtains in shared rooms, TV points, call bells, and ceiling fans;
- all rooms have an abundance of natural light, with visual access to three (3) interior court yards, planted with native shrubs and flowers;
- residents are encouraged to personalise their rooms, or private spaces in the double rooms, with small items of furniture, pictures/paintings, TV/stereo equipment, or additional chairs (space and safety permitting);
- large, comfortably furnished foyer;
- a comfortably furnished lounge room, used for dining and recreational activities, with access to a covered patio with garden furniture, BBQ and a small native garden;
- a separate area for family members to meet in comfort and privacy, provided with a kitchenette.
- kitchen, laundry, staff offices and storage spaces are centrally located;
- catering, cleaning and laundry services are provided on-site by our own staff.
- Security is provided by electronic key pad locks.
FEES AND CHARGES
Arlington ACF is funded by the Commonwealth Department of Health & Ageing.
All fees and charges are determined by the Department.
Accommodation Bonds do not apply.
The Directors would be pleased to provide further information and/or details.
CARE & SERVICES
High level care and services of excellence are provided to thirty (30) residents through our qualified, professional and dedicated staff team and contracted health care professionals, comprising:
- Registered Nurses Division 1 in charge of each shift, responsible for:
- clinical care, including assessments, care plan development, liaison with visiting doctors, specialists, external health services, residents & families
- medication management & administration
- supervision of care staff; - Personal Care Workers holding the Certificate III in Aged Care as mandatory entry qualification, providing:
- care and personal hygiene to residents - Activity / Lifestyle Program Workers, holding Certificate III Aged Care, and Certificate IV in Community Services (Lifestyle & Leisure), providing a program for residents seven (7) days per week;
- Catering staff holding qualifications as Food Safety Supervisor, and Food Handler’s Certificate;
- A Physiotherapist is contracted to provide services for six (6) hours every week, including:
- resident assessments
- care planning
- individual treatments
- exercise program; - Massage / Aromatherapy is provided for four (4) hours every week, including:
- general massage
- pain / stress management through massage & aromatherapy - A Podiatrist attends to all residents every six weeks;
- A Dietitian specialising in residential aged care, is contracted to review residents’ dietary requirements bi-monthly; and
- Residents are referred to other health services, which are provided in-house, eg
- Aged Psychiatry
- Domiciliary Dental Services
- Infection Specialist Services
- Optometry Services
- Speech pathology
- Wound Consultant
Our care staff participate in ongoing education/training and professional development to ensure their practices are of high standard and based on contemporary clinical knowledge.
Competency assessments are conducted on all staff and include:
- Medication management & administration
- Manual handling & use of lifting/standing machines
- Application of continence aids
- Personal hygiene services.
HOSPITALITY & LIFESTYLE SERVICES
Catering Department
- All food is prepared from fresh produce on-site;
- Fresh vegetables and fruit is purchased twice weekly.
- A four (4) week rotating menu, changed seasonally twice a year, provides residents with nutritious meals featuring the cuisine of our culturally diverse community.
- Resident’s dietary, or cultural/religious requirements are respected and met.
- The Catering Department, together with Activity staff, offers a broad range of activities celebrating many different occasions, including monthly birthday parties with finger foods & alcoholic drinks, major religious or civic events, weekly ‘happy hour’, and food theme days featuring the cuisine & traditions of many countries.
- Cooking demonstrations, and Saturday pancakes or Toasted sandwiches are offered in the Lounge.
Lifestyle Program
- The Lifestyle program is provided seven (7) days per week from 1000 – 1800 hrs Monday – Saturday, and 1400 – 1800 hrs on Sundays.
- Activities range from games/quizzes to craft, exercise programs, and newspaper & book reading.
- A community bus and driver are engaged bi-monthly to take residents to morning melodies, picnics, RSL Club, and many other destinations, eg Williamstown.
- Musical entertainers, animals on the move, and other shows are regularly engaged to amuse residents.
