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Marie Marks Harmony Day with LASA Finals Berth

on Thursday, March 23, 2017

RSL Care Fairview at Pinjarra Hills has marked Harmony Day by celebrating the achievement of Clinical Manager Marie (Yoong Jung) Gwak, who has been named a finalist in the LASA Queensland Excellence in Care Awards.

Marie, who is originally from Korea, is a highly skilled nurse who earned the accolade for her outstanding commitment to residents and her team, demonstrated in a love of ongoing learning to consistently improve customer service.

She started at Fairview’s residential care community as a personal care worker seven years ago while she sat for her examinations to practise nursing in Australia, demonstrating her commitment by involving her three teenage children as volunteers at the site, talking to residents and performing as a musical group they called Triple S.

When Fairview rolled out a voice-activated phone system allowing hands-free communication between team members, Marie was selected to lead the roll-out but found her English pronunciation was problematic when speaking to the system.

In her own time, she took elocution lessons to practise her pronunciation and then held tutorials for other team members for whom English was a second language.

Her work smoothed the implementation of the new system, which has significantly improved the ability of staff to respond quickly to resident requests.

Marie has also taken more than 20 additional courses specialising in areas of health and aged care to improve her skills and knowledge.

In 2016 she worked to maintain and improve resident through a major refurbishment, demonstrating great skill in supporting residents with cognitive impairment through the change.

The LASA Queensland Awards promote and recognise excellence in a range of areas that contribute to the quality of life of older Australians, people with disabilities and their carers.

Winners will be announced at a dinner at Jupiter’s Casino on March 30.

Click here to find out more about RSL Care's aged care services.

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